Safe Haven mental health helpline in North Somerset helps hundreds of people during pandemic

Safe Haven mental health helpline in North Somerset helps hundreds of people during pandemic

A telephone crisis service has helped to provide vital mental health support during the coronavirus outbreak. The service was put on by the team behind the Safe Haven Centre, which was due to open in Weston in May to provide a safe space for people in acute emotional distress. Due to the Covid-19 pandemic, the team decided to offer support via telephone instead and they helped people from North Somerset and South Gloucestershire after referrals from the Avon and Wiltshire Partnership Trust (AWP) community teams. Since the service started, the staff have helped more than 600 people, providing a total of 499 hours of care and support. Emmy Watts, AWP’s operations manager for North Somerset, said: “Having this service available for our patients to access has been hugely beneficial. Evenings can be particularly difficult for people who are experiencing anxiety, depression, low mood, social isolation and sleep difficulties, and many of the day time services are not available. “Having someone to talk to and provide them with information about how to access support may prevent them from going into crisis and needing further treatment.” The Safe Haven crisis and recovery service is run by mental health charity Second Step and is the first of its kind in North Somerset. The service was co-designed with local service users and clinicians and it operates seven days a week from 4-9.45pm. Many of the people Safe Haven supports will receive regular interaction from the team of five experienced support workers and recovery navigators. Dr Mike Jenkins ...
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