Millions could still miss out despite today's new laws to save broadband customers cash
For years phone and broadband suppliers have made extra money when people reach the end of their contracts.
That's because unless you're one of the switched on people who move to a cheap deal the second your contract expires, you're left either paying for a handset you've already paid off or at risk of being hit by price hikes.
Which? research found that two-thirds of broadband deals see customers hit with big price rises when initial contracts end - with some going up by as much as 89%.
And figures from regulator Ofcom show there are 8.8 million broadband customers currently out of contract - meaning almost 6million people are currently paying a higher price than the one they signed up to.
In theory that stops today - with firms now forced to both remind people when their contract is ending as well as letting them know what the cheapest deals they offer from 15 February onwards.
Laura Suter, AJ Bell personal finance analyst, said: “The changes are intended to stop people sleepwalking into paying far higher charges once their broadband, TV, mobile and phone contracts have ended."
The problem is that despite the notifications coming, people will still need to take action themselves - and if they miss the reminder they could have to wait another year before they are reminded again.
Which?'s Natalie Hitchins said: “Anyone who thinks they are out of contract, paying too much or not happy with their current service should not wait until they receive a notification ...
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