Former unemployment call center employee: ‘You couldn’t help these people; we were babysitters’

Former unemployment call center employee: ‘You couldn’t help these people; we were babysitters’

“I couldn’t help them. It was really sad because ... there were people saying they are going to commit suicide. I had people crying, telling me that their 92-year-old father is going to be homeless because they take care of them and they have no money,” Jessica said. “It was the most stressful thing because no matter what you do, you couldn’t help these people. We were babysitters, and they would say, ‘Give them this number and tell them to call.’"
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